Refund policy

REFUND & RETURN POLICY

At Groomocity, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

RETURNS
Our policy lasts 30 days from the date you receive your item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To initiate a return, please contact us at groomocity@gmail.com with your order number and reason for return. Please do not send your purchase back to the manufacturer without contacting us first.

DAMAGED OR DEFECTIVE ITEMS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank. If you’ve done all of this and still have not received your refund, please contact us at groomocity@gmail.com.